When entering the theater, you must show the controllers your electronic ticket to scan the bar code (you can print the ticket on paper in advance or open it on the screen of an electronic device when entering the theater).

Please don't worry, we'll be sure to find your tickets!

If you've paid for e-tickets but haven't received them in the mail, the following has likely happened:

• – The e-mail address was incorrect when purchasing;
• – the purchase has not been made: the card has not been debited;
• – the e-mail went into spam.

If this does not help, please post to the online chat.

Sorry, no. The rules of the theater strictly prohibit bringing food and drinks into the auditorium.